These terms apply to every booking of a car or minivan with a driver made with Dubrovnik Car Rent, whether for a single journey or by the hour, operated by TECHNIC ONE d.o.o., Marina Frapa, Lapadska obala 21a, 20000 Dubrovnik, Croatia, VAT number HR63056167991.
1. Booking and confirmation
A booking exists once we have sent you a written confirmation with the route, date, time, vehicle and price, and you have accepted it in writing by email or message. Please check the details in the confirmation and tell us straight away if anything is wrong.
2. Prices
Prices are in euros, per vehicle and not per person. The agreed price includes the driver, fuel, tolls, luggage that fits the booked vehicle, and VAT, and it does not change because of traffic or a queue at a border. Extra stops, detours or waiting beyond the included time are agreed, with their price, before they happen. A return transfer costs twice the one-way price.
3. Payment
Unless the confirmation says otherwise, you pay the driver at the end of the journey, in euros, in cash or by card. No prepayment is taken for a standard transfer.
4. Pick-up and waiting time
At the airport the driver follows your flight number and waits 60 minutes after the landing time at no charge; at any other pick-up point, 15 minutes. If you are running late, tell us, and the driver waits as long as the day’s schedule allows.
5. Cancellations and changes
Cancellations and changes are free up to 24 hours before the pick-up time. Late cancellations and missed pick-ups are covered by the cancellation policy, which is part of these terms.
6. Passengers, luggage and child seats
Give us the real number of passengers and suitcases, so that the vehicle fits. Croatian law requires every passenger to wear a seat belt and children to travel in a suitable child restraint; we provide child seats free of charge when you tell us each child’s age when booking. The driver may refuse to carry more passengers than the vehicle is registered for.
7. Border crossings
On journeys into Montenegro or Bosnia and Herzegovina, each passenger is responsible for carrying a valid travel document and any visa they need. We are not liable for delays or refusals at the border caused by missing or invalid documents, and the journey to the border remains payable.
8. Delays and events outside our control
We plan journeys with time to spare, but we cannot guarantee arrival times when traffic, weather, road closures or border controls get in the way. For a transfer to a flight, a ferry or a cruise departure, we recommend the pick-up time and you make the final decision.
9. Liability
Passengers and luggage are carried under the insurance Croatian law requires. Nothing in these terms limits the rights you have under mandatory consumer law.
10. Lost property
If you leave something in a vehicle, contact us at info@dubrovnikcarrent.com or on +385 91 600 1201, and we arrange its return at the cost of delivery.
11. Complaints
Send a complaint in writing to info@dubrovnikcarrent.com or by post to TECHNIC ONE d.o.o., Marina Frapa, Lapadska obala 21a, 20000 Dubrovnik, Croatia. We answer in writing within 15 days of receiving it.
12. Google Maps in the booking form
Where the booking form offers an address search, it uses Google Maps features and content: the suggested places for the pick-up and the destination, and the driving distance used for the price. Your use of them is subject to the current Google Maps End User Additional Terms of Service and the Google Privacy Policy. Our privacy policy explains how the text you type is handled.
13. Law
These terms are governed by the law of the Republic of Croatia. Personal data is handled as described in the privacy policy, and questions about these terms can go through the contact page.