Cancelling free of charge
You can cancel a booked transfer free of charge up to 24 hours before the agreed pick-up time. Reply to the confirmation email, send a WhatsApp message to +385 91 600 1201 or write to info@dubrovnikcarrent.com.
Changing a booking
A new time, date, pick-up place or number of passengers costs nothing up to 24 hours before the pick-up. If a change means a different vehicle or a longer route, we send a new fixed price for you to accept before anything is changed.
Late cancellations and missed pick-ups
If you cancel less than 24 hours before the pick-up, or you are not at the meeting point and we cannot reach you, we may ask you to pay the cost of the journey the driver has already made to reach you.
Delayed flights
For an airport pick-up we follow the flight number you gave us, so a late landing simply moves the pick-up, at no cost. The first 60 minutes after landing are included. If the flight is cancelled or moved to another day, tell us and we rebook or cancel without charge.
Waiting at other pick-ups
At hotels, apartments and the port, 15 minutes of waiting are included. If you need more time, message the driver or the office so the driver knows to wait.
Queues, closures and weather
A border queue, a closed road or bad weather can make a journey longer, but the agreed price does not change because of a queue at the border. If a delay makes a booked transfer impossible, we offer a new time or cancel it without charge.
If we cannot run a booking
If we cannot run a confirmed transfer, we tell you as soon as we know and you owe nothing.
These rules form part of the terms of service. To book, use the booking form, or start with the price list.